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FAQ

At MVCC, we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at  SUPPORT@MVCC2.COM.

How to Know

if You've Been Hacked

  • Hackers come in two sorts––the ones that like to disrupt things for creating a better world and the ones that like to mess with things to create personal harm. It's the latter hacker that you need to guard against (the first type just requires you to keep an open mind). If you're worried that your computer or electronic device may have been hacked, take your gut-felt concerns seriously and act quickly. Hackers can get into devices in surprising ways but what you need to understand is how this might manifest itself to you when looking at your screen. Here are some possible indicators that you might have been hacked, along with suggestions for quick action.
  • Consider whether out of the usual is happening on your computer. You know your computer and know runs better than anyone else. If it was working okay before but soundly starts behaving oddly, it might be sign of the age of your computer or a broken part hardware or software issues. But the following issues could be just as likely to be signs of a hacking. 
  • Your standard programs and files that won't open or work as it was before.
  • Files that you didn't delete appear to have disappeared, have been placed in the bin or have been deleted. Check your recycle bin and do not empty it if you are not sure.
  • You cannot access files or programs using your usual password if you had one. You find out that your passwords have been changed within your computer that you did not make any changes lately
  • There are more programs on your computer that you didn't install.
  • When you're not using the computer, it is connecting itself to the internet frequently.
  • File contents have been changed and you didn't do any changes.
  • Your printer may behave strangely. It may not print no matter what you do or it will print different pages that you did not command it to.
  • B- Look for other standard hacker malware overrides… here are some other things and signs that might occur when hacked. 
  • Fake virus messages. Either you have Antivirus software or you don't.  If you don't, such messages will automatically alert you it is normal. If you do, then provided you know what your program's messages should look like, Then you'll also be alerted to the messages being fakes. Do not click on it Do not click Scan, Do NOT CALL Them, DO Not give them remote access, DO not give your credit card information over the phone to remove fake message; it's a scam to get you to release credit card details in a panic to get rid of viruses there is no Virus on your computer on this case. Be aware that the hacker is already controlling your computer (see what to Do below).
  • Additional toolbars appear in your browser. They may carry messages about "helping" you. There should only be one toolbar. Be suspicious if they multiply.
  • Random and frequent pop-ups appear on your computer. You'll need to get rid of the program that is doing this.
  • Your anti-malware, virus software doesn't work, appears disconnected. Your Task Manager or Registry Editor may also be out of action.
  • People in your E-mail address list get fake e-mails from you.
  • Money is missing from your bank account or you get bills to pay for online purchases you haven't made.
  • And finally at any time immediately disconnect from internet and remove all the hacking tools
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